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Complaints and Feedback

How to tell Azure Financial Services about a concern or share feedback.

Last updated: 12 October 2026

We want to hear from you

If something has not met your expectations, or you would like to share feedback about our service, please let us know. Tell us what happened, include your name and contact details, and the loan or enquiry reference if you have one.

How to reach us

What happens next

We will acknowledge your message, look into it fairly, and explain what we can do. If your concern is about repaying a loan, please contact us as early as possible so we can discuss the options that may be available.

Personal information concerns

If your concern is about how we have handled your personal information, you can raise it with us at afs@azurefinzm.com. You also have the right to complain to the Data Protection Commissioner.

Draft for review. This page is written in plain language to describe how this website works. It should be reviewed and approved by Azure Financial Services, and by legal counsel where required, before it is relied upon.